Legal

Privacy Policy

This Privacy Policy explains how DeltaShield Technologies collects, uses, and protects your information when you use our website or services.

1. Information We Collect

We collect information you provide directly to us, including when you fill out a contact or assessment request form, communicate with us by phone or email, or enter into a service agreement. This may include your name, business name, email address, phone number, and any details you share about your IT environment.

We also collect certain information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URLs. This data is used solely to understand how our site is used and to improve your experience.

2. How We Use Your Information

We use the information we collect to:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information with trusted third-party vendors who assist us in operating our website and delivering services (for example, our ticketing and support platform). These vendors are contractually bound to protect your data and may not use it for any purpose beyond providing services to us.

We may also disclose information when required by law, court order, or to protect the rights, property, or safety of DeltaShield Technologies, our clients, or others.

4. Data Security

As a cybersecurity company, data protection is core to what we do. We implement industry-standard administrative, technical, and physical safeguards to protect the information we hold. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you are an active client, your data handling obligations and security controls are governed by your Master Services Agreement (MSA), which takes precedence over this general policy.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the site.

We use Google Analytics or similar analytics tools to understand visitor behavior. This data is aggregated and anonymized. We do not use advertising trackers or retargeting pixels on this site.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, or as required by law. Assessment inquiries from non-clients are retained for up to 24 months. Client records are retained in accordance with the applicable MSA.

7. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us at help@deltashieldit.com. We will respond within a reasonable timeframe and in accordance with applicable law.

8. SMS Messaging Terms and Conditions

The following terms apply to any SMS or text message communications you receive from DeltaShield Technologies. You may opt out of messaging campaigns at any time by replying STOP to any message or texting STOP to cancel.

  1. Message types include conversational, informational, and marketing messages — such as responses to customer inquiries and support requests, appointment reminders, service updates, account-related notices, and promotional offers or service announcements.
  2. You can cancel SMS messages at any time by texting STOP to the number from which you received messages. You will receive a confirmation message and will no longer receive SMS messages from us. To re-enroll, simply sign up again as you did the first time.
  3. If you experience issues with the messaging program, reply HELP for assistance, or contact us directly at help@deltashieldit.com or (601) 800-6905.
  4. Carriers are not liable for delayed or undelivered messages.
  5. Message and data rates may apply. Message frequency varies. Contact your wireless provider with questions about your text or data plan.
  6. For privacy questions, please refer to the rest of this Privacy Policy.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites (such as our support portal or Microsoft partner resources). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date below. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our SMS communications, contact DeltaShield Technologies directly:

Last updated: June 2026